How to Contact Facebook, and What Are Your Alternatives?

Facebook is generally a user-friendly platform, but you’ll occasionally run into problems that make contacting someone at the social media site necessary. Let’s go over how to do that, why you might need to and your options instead of or in addition to contacting Facebook. 

What’s the Best Way to Contact Facebook? 

Since Facebook is an online-based offering, it makes sense that its support methods happen through the internet, too. The site publishes no phone number and does not have a customer support team for phone-based queries. 

Facebook used to offer the option of email contact, with the most commonly suggested email address being support@fb.com. However, recent accounts from users on Reddit and elsewhere suggest using email to get in touch won’t get you anywhere. People discussed how they used that email address to try and receive help about severe issues — such as their accounts getting hacked. However, they complained about not receiving replies, even after sending multiple emails. 

Your best bet is to contact Facebook through its various support channels. We’ll cover some now. One helpful thing to know from the start is that the help section for personal users is different from the one business users should access.

How to Contact Facebook About Someone Impersonating You

Perhaps you’ve had an experience where someone you know who you’re already friends with on Facebook mentioned they accepted your new friend request last night. The trouble is, you never sent them one, having no need to since you didn’t create a new profile. Facebook doesn’t give you the option of sending a friend request twice. 

Instead, a scammer has likely copied information from your account to create a duplicate one. They then engage with people on your friends list to get them to accept what seems like a new request from you. Once that happens, they typically spread malware onto your friends’ profiles. The best first step is to tell your friends not to accept any requests seeming to come from you.

However, you also need to know how to contact Facebook about the problem. Doing that starts by finding the impersonating account. Once you have, click the three-dots icon underneath the profile’s cover photo. Then, follow the on-screen steps. 

Occasionally, you may need to report impersonation and don’t have a Facebook account. In that case, use Facebook’s dedicated form to document the incident. 

How to Contact Facebook About a Disabled Account

Facebook representatives may deactivate your account for using the site in unacceptable ways. If that happens, you’ll see a message telling you so upon logging into Facebook. You may also see on-screen steps for getting your account operational again. 

In other cases, you’ll need to request that Facebook conduct a review of whatever led to the account disablement. In that case, you can submit supporting details for up to 30 days after your account gets disabled. 

How to Contact Facebook About Inappropriate Content or User Behavior?

Facebook has numerous processes for receiving feedback about inappropriate content on its site. Knowing how to contact Facebook starts by following the relevant instructions on the site’s dedicated help page for this problem. For example, the steps differ if you want to report someone’s profile versus a picture or video. 

How to Contact Facebook About a Broken Site Feature

Facebook has hard-working people behind the scenes making sure everything runs smoothly. Even so, problems may still occur. When they do, you can flag them. This option is for issues like broken functionality or payment problems. 

Start by logging into your account. If you’re on a computer, click your profile picture in the top right. Then, choose Help & Support > Report a Problem. From there, follow the instructions. 

If you’re on your iPhone or Android, go to the page where you saw the problem, and shake your device. Then, choose Report a Problem. You must then select Include in Report or Don’t Include in Report. The site then gives you additional opportunities to describe what went wrong. 

Alternatively, tap the hamburger menu in the top-left corner of Facebook. Choose Help & Support > Report a Problem. Go to the bottom and select Continue to Report a Problem. Finally, tap Include in Report or Don’t Include in Report.

Do You Need to Contact Facebook to Close Your Account? 

There’s no need to get in touch with Facebook if you want to close your account. You can do so at any time through the Accounts Center or Settings. 

Steps From the Accounts Center

Start at Settings & Privacy > Settings. Scroll to the Account Settings section. Then, choose Personal Details. 

 After that, find Account Ownership and Control. Choose Deactivation and Deletion > Deletion.

Steps From Settings

When logged into Facebook, go to the top right and click your profile picture. Next, go to Settings & Privacy > Settings. 

Then, choose Your Facebook Information. Click Deactivation & Deletion > Delete Account > Continue to Account Deletion. You’ll see one more prompt to delete your account, and you must provide your Facebook password to finish the process. 

Don’t Want to Contact Facebook? Consider These Alternatives

There may be times when you’d rather not get in touch with Facebook through the official channels. Maybe you’ve noticed the site has started loading more slowly than usual over the past hour and want to know if others are having the same problem. 

A good starting point is to search for other mentions of the issue on any social channels you can still access, such as Twitter or Reddit. Speaking of Twitter, Facebook has an official account that announces known outages.

If a Facebook feature suddenly stops working, try accessing it from a different device. Otherwise, clear your cache and see if the abnormality continues. 

You can also just stop trying to use that feature for now, or leave Facebook for an hour or two before trying again. Global, widespread outages happen only rarely at Facebook, so you may find they resolve without any input from you. 

Access to Support Gives Confidence

It’s always nice to know the various ways to get in touch with Facebook when things go wrong. Having that information helps you feel well-equipped and able to enjoy your time using the site. Although we didn’t cover all the different reasons to contact the social media site here, you now have the resources needed to find reliable information.