Spotify Web Player Not Working? Here Are 6 Troubleshooting Tips to Try

July 29, 2020 • Shannon Flynn

The Spotify Web Player is typically a convenient way for the streaming service’s subscribers to listen to tunes. That’s because they don’t need to download an app before enjoying music or podcasts.

The tool only requires that a person log in with their email address and password. Since Spotify is a cloud-based service, people will see all their saved playlists and other individual data after providing credentials, even if using the Web Player on a new computer.

However, as handy as it is, the interface can sometimes misbehave. What can you do when the Spotify Web Player is not working? Get started with these six helpful tips.

1. Clear Your Cookies and Browsing History

If you’ve ever accessed the Spotify Web Player on the same computer where it’s not working now, clear your cookies and browsing history as the first steps.

Cached data may cause the website to try and retrieve an old version of the page, making it malfunction.

Refresh your browser after getting rid of the cookies and history, and try to load the player again.

2. Enable the Playback of Protected Content

People who see a message that says, “Playback of protected content is not enabled” or something similar need to tweak their browser settings to allow a plugin to run or download a media pack. The methods of resolving this issue vary depending on the browser used. The required steps are easy to follow, however.

3. Update the Browser

The Spotify Web Player works on most major browsers. The company also began supporting Safari again after discontinuing compatibility for a couple of years. However, people may still have issues on their browsers if they use out-of-date versions. Check for available updates, install them and restart the browser to see if those actions make the Spotify Web Player work again.

However, if you don’t want to update the browser — or lack the permission — some people had success with getting the Web Player to work in a Chrome incognito window. Give that a go, especially if you saw a specific message saying the player does not support your current Chrome version. Opening an incognito window and launching the Web Player in it could be a quick fix.

A browser update also aided people who experienced a related issue with the Spotify Web Player on the Chromebook. The problem meant that people who tried to open a collection of songs by clicking “Play on Spotify” through the Web Player interface found themselves stuck in a loop. Using that button made the same page load again instead of retrieving tunes.

4. Sign Out of All Devices

Some people find that songs on the Spotify Web Player stop every few seconds and require them to press the Play button when it happens. That isn’t pleasant, but there’s an easy remedy.

Go to Spotify.com and log into your account. Then, find the Account Overview section. From there, select the Sign Out Everywhere button. Some users reported that this action seemed to trigger a more thorough reset than logging out from each device individually and said it stopped the repetitive pausing.

5. Check the Official Spotify Status Twitter Feed

Spotify Web Player issues are not always due to a fault on your end. The Spotify team maintains a Twitter feed called Spotify Status that alerts people to known problems. It’s useful to visit it, especially if the solutions above didn’t work.

However, the content isn’t specific. Rather than seeing something like “Issue: Spotify Web Player Not Working,” the feed will tell you “something’s out of tune” or a similarly vague phrase. You’ll see an update when the company resolves what it posted about before, though.

6. Verify Network Compatibility

Are you normally able to use the Spotify Web Player but find it’s not working over a new network? The trouble may stem from restrictions set by the connectivity provider.

Spotify streams content in real-time, so it’s more network-intensive than an activity like viewing a static webpage. Networks that must provide generally uninterrupted service to a large number of simultaneous internet users — such as those associated with a library, hotel, airport, conference center or public bus — may block access to Spotify and other streaming sites to avoid slowdowns.

Many such networks have a troubleshooting number you could call, though. Doing that and explaining that you want to use Spotify’s Web Player could help you get to the bottom of the issue. However, it’s unlikely the company would temporarily allow the streaming service’s traffic on its network.

Get the Spotify Web Player Running Smoothly Again

Instead of feeling upset and helpless when you find the Spotify Web Player not working, go through these six tips. They should get the service back on track.

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